Privacy Policy Overview
Your privacy and security matter to us always
About this Privacy Policy
This Privacy Policy explains how merionthas.com collects, uses, and protects personal information you share when using our consultation services or website.
Your rights and transparency are important. We handle all data in compliance with Australian regulations, including the Australian Privacy Principles (APPs).
Data We Collect
We collect personal details needed for scheduling, contacting, and providing effective consultations, as well as technical data to improve your experience.
Personal Information Provided Directly
- • Full name provided in contact or booking forms
- • Your email address for communications
- • Phone number supplied for enquiries or support
- • Preference and enquiry details during consultations
- • Any messages or attachments you choose to include
Data Collected Automatically
- • IP address for session management and analytics
- • Device and browser information for optimisation
- • Usage patterns for performance monitoring
- • Cookie preferences and consent records
- • Access times and standard server logs
How We Use Your Information
Personal data is used to facilitate consultations, respond to enquiries, enhance your experience, and ensure security and compliance.
- • Arranging and managing consultation bookings
- • Responding to questions or support needs
- • Service improvement and analysis
- • Site security and fraud prevention
- • Compliance with local regulations
- • Communications regarding service changes
- • Maintaining consent and preference records
Our promise: We do not sell or share your data with marketers. Data access is strictly limited to staff who need it for service delivery and support purposes only.
Sharing Your Data
We only share personal data with third-party providers vital for supporting our consultations, site hosting, and client communications.
Service Providers
Service partners may process data to deliver technical, communication, or support services, with strict contractual privacy requirements for each partner.
Legal Compliance
Your data may be shared if required by law, with regulatory bodies or in legitimate investigations.
Anonymous Statistics
Aggregated, anonymised data may be used to improve our services and website performance.
Your Rights
You are entitled to access, rectify, or limit use of your data. Requests can be made directly through our website or by contacting us below.
- • Access your data on request anytime
- • Correct any inaccurate information held
- • Request erasure where no legal retention applies
- • Transfer your data at your discretion
- • Object to some uses on reasonable grounds
- • Limit non-essential processing activities
Contact us for any privacy requests, and our Data Protection Officer will respond as soon as possible within legal timeframes.
How We Protect Data
We maintain both technical and organisational safeguards to secure all collected information and prevent unauthorised access or misuse.
Technical Safeguards
- • Encryption during transmission (SSL/TLS)
- • Secure hosting and firewalls
- • Access controls and authentication tools
- • Regular backup and recovery protocols
Organisational Practices
- • Staff training on privacy requirements
- • Data minimisation and retention controls
- • Confidentiality agreements for all staff
- • Routine reviews of safeguards
Data Retention Policy
Personal data is retained as long as necessary for providing requested services, meeting legal requirements, or as required by your consent.
- • Retained for the duration of your account
- • Kept for service analytics, not longer than necessary
- • Stored for follow-ups or legal queries
- • Records required by law for compliance
- • Only retained with explicit consent
You can request deletion when permitted by law. Some retention is required under Australian law for compliance.
International Data Transfers
If data is transferred outside Australia, we ensure comparable privacy safeguards by contract or with your explicit consent.
- • Cross-border hosting partners with legal safeguards
- • Service providers following strict privacy rules
- • Transfers only as needed for technical support
- • Explicit notification before any such transfer
How We Use Cookies
Cookies support website performance and usability, such as remembering your consent and preferences or enabling secure site features.
Types of Cookies We Use
- • Required for essential website functionality
- • Help monitor site speed and reliability
- • Store language and layout preferences
- • Enable support forms and live chat
Manage cookie preferences at any time using browser controls or the consent banner.
Changes to This Privacy Policy
We notify users of substantial changes. Review this page or contact us for clarification.
- • Website announcements for important updates
- • Contact via your registered email, if affected
- • Policy links included in key pages
- • Archived copies on request
Continued service use after changes implies acceptance.
Contact for Privacy Concerns
Direct privacy queries to our Data Protection Officer below.
merionthas
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61207632390
Email: content@merionthas.com
Last updated: October 26, 2025
Effective: October 26, 2025